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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will show up. It includes exhaustive info about all the operations that you can carry out on the page in question. Each pop-up window shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich array of video tutorials describing how to use our Control Panel. They're made for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you are looking for, have a peek at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and offers real solutions. We regulary "revamp" our FAQ section with new questions & answers so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can contact our great team of customer service technicians available 24-7-365 and ready to help you with any problem. Each trouble ticket you submit will be replied to in less than one hour (the average trouble ticket response time is about 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 268577

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com